Browse 56 customer service courses in Singapore
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The Six E’s of Service Excellence
provided by
Pyller Training & Development Pte Ltd
At the end of the day, you will be able to: Focus on altering the view of service from ‘something we do’ to ‘what customers’ experience’ Service Ambassadors will learn that service excellence is a moving ...
Singapore
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At the end of the day, you will be able to: Focus on altering the view of service from ‘something we do’ to ‘what customers’ experience’ Service Ambassadors will learn that service excellence is a moving ...
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You Have the Power to Make the Difference: Extraordinary Service Opportunities
provided by
Pyller Training & Development Pte Ltd
At the end of this course, you will be able to: Recognize the importance of building a Service Excellence Culture (to put customers’ at the heart of everything we do). Living the Philosophy – “Enriching ...
Singapore
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At the end of this course, you will be able to: Recognize the importance of building a Service Excellence Culture (to put customers’ at the heart of everything we do). Living the Philosophy – “Enriching ...
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Turning Difficult Situations into Excellent Service
provided by
EON Consulting & Training
Every dedicated service provider and professional strives for service excellence. Many look forward to the positive interactions with their customers and are sincere in providing only the best service. ...
Every dedicated service provider and professional strives for service excellence. Many look forward to the positive interactions with their customers and are sincere in providing only the best service. ...
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Mindfulness in Customer Service
provided by
EON Consulting & Training
According to a new study co-authored by a team of professors at Simon Fraser University’s Beedie School of Business, the practice of mindfulness makes customer service employees more adaptable, flexible ...
According to a new study co-authored by a team of professors at Simon Fraser University’s Beedie School of Business, the practice of mindfulness makes customer service employees more adaptable, flexible ...
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Effective Communication in Customer Service
provided by
EON Consulting & Training
Dale Carnegie said it very well: “No matter what your line of work, even if it is in one of the technical professions, your degree of success depends on your ability to interact effectively with other ...
Dale Carnegie said it very well: “No matter what your line of work, even if it is in one of the technical professions, your degree of success depends on your ability to interact effectively with other ...
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Service Wow
provided by
NTUC LearningHub
As service providers race to achieve service excellence, the process requires them to reccognise that their individual contribution adds value to a customer’s overall experience. To “wow’ customers is ...
As service providers race to achieve service excellence, the process requires them to reccognise that their individual contribution adds value to a customer’s overall experience. To “wow’ customers is ...
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Service Magic
provided by
NTUC LearningHub
In today’s highly competitive industry, many successful companies capitalise on service excellence to differentiate themselves from their competitors. However, different customers may perceive service ...
In today’s highly competitive industry, many successful companies capitalise on service excellence to differentiate themselves from their competitors. However, different customers may perceive service ...
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Handling Challenging Customers
provided by
NTUC LearningHub
Professionals are encouraged to demonstrate professional communication skills when they interact with customers or clients. They face unspoken expectations to manage negative emotions that come with challenging ...
Professionals are encouraged to demonstrate professional communication skills when they interact with customers or clients. They face unspoken expectations to manage negative emotions that come with challenging ...
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Handle Complaints Effectively
provided by
NTUC LearningHub
On successful completion of this course, participants will have the knowledge and skills to manage customer complaints effectively during service breakdowns to retain customers’ confidence and loyalty. ...
On successful completion of this course, participants will have the knowledge and skills to manage customer complaints effectively during service breakdowns to retain customers’ confidence and loyalty. ...
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Exceeding Customers’ Expectation
provided by
NTUC LearningHub
OVERVIEW As service providers race to achieve service excellence, the process requires them to reccognise that their individual contribution adds value to a customer’s overall experience. To “wow’ customers ...
OVERVIEW As service providers race to achieve service excellence, the process requires them to reccognise that their individual contribution adds value to a customer’s overall experience. To “wow’ customers ...
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