You Have the Power to Make the Difference: Extraordinary Service Opportunities
Details
- Recognize the importance of building a Service Excellence Culture (to put customers’ at the heart of everything we do).
- Living the Philosophy – “Enriching Delighting Endearing” by utilizing the BAMA service experience.
- Exceed Customer Expectations: Deliver authentic service beyond being transactional and reading scripts by creating meaningful customer interactions.
- Deliver extraordinary customer service and provide a memorable service experience by speaking the Language of Results in difficult situations.
- Going The Extra Mile: Recognize your Personal Power as a Service Ambassador
Part 1
- Ready to Serve: Where Excellence Starts
- Service Excellence Culture: Examine the Service Behaviours and Service Language in the organization
- Working with Purpose: Manage the customer service function from standards to aligning behaviours with the company’s brand.
- Good vs. Great Service -Understanding Expectations and Going Beyond Expectations
- Learn ways to adopt the BAMA experience for a more “Enriching Delighting Endearing” service.
Part 2
- Examine the elements of interacting with customers and clients in person: Listening skills, tone of voice, and phrases that engage instead of enrage customers.
- Understanding Customers Dissatisfaction
- Learn ways to handle Negative Feedbacks and Dissatisfaction by being Empathetic.
- Understanding Customers Dissatisfaction
- Learn ways to handle Negative Feedbacks and Dissatisfaction by being Empathetic.
- Discover Your Personal Power in delivering excellence service consistently.
At Pyller Training & Development our aim is to collaborate with organizations to recognise the full potential of their workforce by optimizing the performance and capabilities of their people. We provide customized corporate training programs for all levels of organization with a focus on encouraging authentic leadership, communication, emotional intelligence, brain-based learning & development and personal effectiveness.
We create motivational growth in the workplace by equipping participants through education, training and seminars that strengthen and improve workplace skills and corporate atmosphere. Focussing on building mental well-being as the cornerstone of a healthy and organic growth, we combine sustainable learning and personal development coaching to assist participants to get on track and stay on top in achieving their goals.
People make up the largest pillar upon which stands the whole organization. As a training and development firm, we serve as the missing bridge between the people and the corporate entity. Through our unique people-focussed approach, we empower and, more importantly, inspire people to perform better, while helping organizations create an environment that not only foster professional satisfaction but also encourages personal development. Ultimately, we are able to align people’s goals with that of the organization’s and vice versa, to make sure the best of efforts are invested in the right direction. ...
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