OmniTouch International
OmniTouch International
Who should attend: Mid to senior management with a focus on those who manage Teams and/or those who manage individuals in Frontline or Backline job roles Seminar Objectives: In order to lead and engage ...
Who should attend: Contact Centre Management, Supervisors, Team Leaders, Quality Assurance, HR, IT, WFM and any role involved in the success of the Centre Seminar Objectives: The Contact Centre Operations ...
Who should attend: Frontline Team Members, their direct Supervisors and ideally Management roles Seminar Objectives: Email remains a popular form of communiation both for Customers and within Organizations. ...
Who should attend: This Training Program was designed especially for those who use Live Chat or plan to implement Live Chat into their omni-channel mix within their Customer Contact matrix and want to ...
Who should attend:Mid to senior management with a focus on those who manage Teams and/or those who manage individuals in Frontline or Backline job roles Seminar Objectives: If you haven't heard people ...
Who should attend:All Contact Centre Leadership & Management Roles, Supervisors, Team Leaders, Service Quality, Quality Assurance and anyone involved in Quality Management and outcomes. Seminar Objectives: ...
Who should attend:Persons with disabilities who want to become a Contact Centre Professional Seminar Objectives: This 8 day program incorporates (4) unique Units (each of 2 days) – with each Unit working ...
Who should attend: Contact Centre Management, Supervisors, Team Leaders, Quality Assurance, HR, IT, WFM and any role involved in the success of the CentreSeminar Objectives: The Contact Centre Operations ...
Who should attend:Mid to senior management with a focus on those who manage Teams and/or those who manage individuals in Frontline or Backline job rolesSeminar Objectives: Finally - a course in People ...
Who should attend: This course is designed for Team Leaders and those in Supervisory level. Seminar Objectives: The Contact Centre is a dynamic environment full of constant changes and movements. Building ...