Connecting with Customers through Email – How to improve the efficiency and effectiveness of your emails
Details
Frontline Team Members, their direct Supervisors and ideally Management roles
Seminar Objectives:
Email remains a popular form of communiation both for Customers and within Organizations.
Unfortunately, the quality and consistency of emails sent out varies widely (and usually to the lower end of the Quality scale). And poor quality leads to frustrated receipients, rework, backlog and pressure.
This Program is designed to equip participants with solid email interpretation skills as well as provide a robust framework for developing both new emails and responses to incoming emails.
This is one of our most popular programs because it is practical, easy to understand and easy to apply back at the office. Suitable for anyone who writes emails though specifically designed for those who deal with internal and external Customers.
Course Material: A Participant Guide including course material, exercises and articles is included
Venue: OmniTouch Training Centre for Service Excellence, 530A Geylang Road,
Singapore 389486
Speaker: Daniel Ord
Joining the OmniTouch International Team is not easy – to become a member of our management group, an individual must bring more than 15 years of Corporate or Governmental experience in Service/Sales management, Contact Centre management or Research management. This stringent recruitment and hiring approach has resulted in a veritable think tank of service experts, complemented by a panel of doctoral level Research Advisors based in both Boston and Singapore.
Our network – your advantage
When it comes to managing multi-country Training & Certification allow us to ensure that wherever your people are based, they can access uniform training competencies and unparalleled levels of delivery.
When it comes to managing regional or global Mystery Shopper Research or Customer Survey Research, our affiliation with the Mystery Shopper Providers Association connects us into a global network of the world’s leading Mystery Shopper providers.
In Singapore and Kuala Lumpur, our centralized Centre of Service Excellence serves as the ‘flight controller’ for our regional and global programs, ensuring quality control, cost effectiveness and a single point of contact for Client service. ...
