Communications and Relationship Management (CRM)
Training by
Excellence Edge International
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Details
The purpose of this training module is to direct the development of competence of supervisor in working with a team of subordinates in the area of communication and relationship management. A supervisor must serve as a role model to lead the way to develop
the team members and to instill Communications and Relationship Management (CRM) “Communication is not an Optional” as a role model to lead the way to develop the team members and to instill the correct attitude towards effective communication among the team
members. This program will enhance the communication skills and influencing ability of each participant through the understanding of human behavior and enable individuals at the supervisory levels to build rapport and relationships among colleagues, stakeholders
and customers. Supervisors are the best position to support the team’s efforts in achieving team synergy in pursuit of the departmental and organizational goals through effective delegation and empowerment.
Target Audience:
• Supervisors who want to be an effective communicator
and a team-builder in the workplace
• Sponsored Company
• Trainers who wish to train in communication and
relationship management arena
• Age range : 25 to 55
Course Aim (for Supervisory level) :
“Communication is not an Optional”
1. Promote effective communication at the workplace
2. Facilitate effective work team
3. Develop and Implement conflict resolution strategies
Improve your ability to
Target Audience:
• Supervisors who want to be an effective communicator
and a team-builder in the workplace
• Sponsored Company
• Trainers who wish to train in communication and
relationship management arena
• Age range : 25 to 55
Course Aim (for Supervisory level) :
“Communication is not an Optional”
1. Promote effective communication at the workplace
2. Facilitate effective work team
3. Develop and Implement conflict resolution strategies
Improve your ability to
- Promote effective communication at the workplace
- Facilitate effective communication at the workplace
- Communicate effectively at the workplace
- Delegate work and support work team
- Monitor and review team performance
- Assess conflict situation & develop conflict solution strategies
- Resolve conflict
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Excellence Edge International was setup in Year 2008 to be a one-stop training provider for all your needs. We have been in the training arena for the past 15 years both providing professional training, coaching, mentoring and consultancy services to the general public as well as corporate clients. Our clientele includes the top 500 companies in Singapore as well as government bodies and agencies.
We have also conducted training extensively overseas particularly in Vietnam, China, Hong Kong, Malaysia and Indonesia. Excellence Edge International prides itself in delivering the customer experience through its wide array of training courses and currently we have about 20 experienced professional trainers worldwide in their fields who could deliver cutting edge training programmes to suit all your needs and requirements. All our professional trainers are dedicated, passionate trainers who meets all your current and corporate needs. Our fields of expertise includes the following:
1. Emotional Intelligence
2. Negotiation Skills
3. Communication Skills
4. Public speaking and Business Presentations
5. Customer Service Excellence Training
6. Sales Training
Due to our fast growing expansion in the local and overseas markets, we are looking forward to serving clients who requires training, coaching and mentoring services. Feel free to visit our website at: www.exceledgeintl.com for more information on training courses as well as the profile of all our trainers. ...
We have also conducted training extensively overseas particularly in Vietnam, China, Hong Kong, Malaysia and Indonesia. Excellence Edge International prides itself in delivering the customer experience through its wide array of training courses and currently we have about 20 experienced professional trainers worldwide in their fields who could deliver cutting edge training programmes to suit all your needs and requirements. All our professional trainers are dedicated, passionate trainers who meets all your current and corporate needs. Our fields of expertise includes the following:
1. Emotional Intelligence
2. Negotiation Skills
3. Communication Skills
4. Public speaking and Business Presentations
5. Customer Service Excellence Training
6. Sales Training
Due to our fast growing expansion in the local and overseas markets, we are looking forward to serving clients who requires training, coaching and mentoring services. Feel free to visit our website at: www.exceledgeintl.com for more information on training courses as well as the profile of all our trainers. ...
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