Effective Supervisory Skills

Your strong technical skills got you promoted. However, how you influence your staff, get them to co-operate with you, how you manage your boss/es, and influence them, requires a totally different set of skills. You are sandwiched in between – this can be painful. Come, join us in this popular workshop – you will learn to apply easy-to-do steps to motivate your staff, win your boss/es over, and deal with difficult peers.

Who Should Attend:

Supervisors, Senior Executives and those who wish to enhance their performance and add value to their organisation.

• What are top companies’ view of the Effective Supervisor? - develop the MINDSET and SKILLSET of HIGHLY EFFECTIVE SUPERVISORS!

• Three Essential Ingredients of Effective Supervisor – master these THREE ESSENTIAL INGREDIENTS to begin your journey to the top

• Delegate Tasks Effectively and Give Instructions – use proven techniques to INSTRUCT staff so they can UNDERSTAND CLEARLY, no confusion, no misunderstanding

• Coach and Develop Staff – learn techniques to coach staff to DO THINGS RIGHT, to SUPPORT YOU effectively

• Performance Feedback – sure-successful FORMAT that you can use to give feedback to poor performer WITHOUT SPENDING LONG HOURS explaining yourself

• Manage Emotions of Staff – strategies to MANAGE staff who are DEFENSIVE, STUBBORN and have all sorts of tricks – you will also be EQUIPPED with a toolkit of TRICKS to manage them

• Manage Own Emotions – easy ways to MANAGE OWN EMOTIONS, especially for those supervisors with SHORT FUSE

• Positive Reinforcements – simple-to-use ways to COMPLIMENT STAFF so the DESIRED BEHAVIOURS are repeated

• Upward Influence – be armed with ideas to INFLUENCE the BOSS, be an EFFECTIVE SUPPORT to the Boss, make your results sparkle so s/he CAN SEE the VALUE of your CONTRIBUTIONS

• Lateral Influence – learn ideas to get PEERS to WORK EFFECTIVELY WITH YOU, learn how to manage jealous peers

Nancy Yeo was certified in USA, Illinois, St. Charles, to design and deliver interpersonal skill programs. She has substantial experience delivering soft skill programs in Asia Pacific. Nancy has trained thousands of professionals, most of whom find her training very practical, and her sharing of real-life experiences very useful to their career.

Yeo BT has been actively involved in Human Resource Development, organisation change, and facilitation for over 10 years specializing in soft skills training, customer service, leadership development, team effectiveness, feedback and coaching. He is highly-energetic, and has a strong passion to develop people, thus easily engaging his participants with his working experiences.

Early Bird Fee:  $580 (applicable if register one month before workshop date)

Group Discounts:
6th person   : 50% off from normal fee
11th person : FREE

Conditions:
Registration must be same course title, date and company. 
Not applicable for half day course.