Working with Different Personalities

• Working Harmoniously
  

  • recognize the importance to creating an inclusive workplace
  • identify barriers to creating an inclusive workplace

• Understanding People
  

  • use the head-heart-hand framework to understand how people process meaning and experience
  • gain a functional understanding of human personality using the DiSC framework
  • learn how to ‘read’ other people’s behavioural type

• Working With People
  

  • use the Perception Shift Technique to gain a useful perspective that would enable them to work better with others
  • use adaptive behavioural approach to work more effectively by adapt to the preferences of others

• Effective Communication
  

  • gain insights into the 5 building blocks of effective communication
  • use the PDCA communication structure to communicate better
  • use active listening skill to understand other people better

• Influencing For Results
  • use the match and mirror technique to develop rapport
  • use the lead and pace technique to influence others
  • enhance their non-verbal cues in improving the way they influence others

• Dealing With Conflict

  • understand the nature of conflict and why it makes people uncomfortable
  • use the conflict mode as a tool to assess their conflict situation
  • use the ADAPT conflict conversation to resolve the conflict

• Supporting People Through Change

  • recognize the challenge to change
  • use the Trans Theoretical Model of change to develop a change plan
  • gain insights into providing support to enable change to succeed

Mr Isaac Selvaraj Peter specialises in the area of people engagement that drives specific outcomes both in small and large groups. He has extensive experience with the public and private sectors in the area of Change Management and Learning and Development (L&D) where he consults, designs, develops and conducts learning workshops.

In the area of training and development, he is an experienced teambuilder who has designed and conducted training for groups of 10 to 400 participants. His teambuilding programme are synonymous with words such as high energy, fun, impactful and insightful. Besides teambuilding, he has also conducted other soft skills training such as effective communication, dealing with challenging customers and effective presentation among others.

Academically, he is on his way to obtaining his MBA from the prestigious Murdoch University, Australia where he gained distinction in organisational behaviour and effective leadership. He is also a certified behavioural consultant.