Assertiveness, Confidence and Feedback

All day you communicate with people. You communicate with your managers, peers, as well as with your clients, suppliers and stakeholders. Achieving the results expected of you and your work relies on your communication skills. This means having the confidence to be assertive and give and receive feedback effectively for better outcomes.

Confidence is essential when communicating with others, how that confidence is demonstrated to others can spark a range of reactions and responses. While we can sometimes feel that being assertive means to achieve a certain outcome, the true meaning of assertiveness may surprise you. When you have the core skills to be assertive your confidence will grow more. When you have the tools on board to give and receive feedback you can confidently handle almost any situation you are faced with.

This one-day program will equip you with the skills, knowledge and confidence to be assertive and to give and receive feedback effectively.

1. To increase your own self-awareness so that you can effectively and confidently communicate with others.
2. To learn how being assertive is a communication tool for success.
3. To learn assertiveness techniques in times of stress.
4. To build confidence in yourself so you can speak up effectively so your ideas can become a reality.
5. To understand what ego is and how it can help and hinder relationships, workflow and results.
6. To understand the importance of giving and receiving feedback for everyone to achieve results.
7. To learn the EzyEECC™ formula for feedback and how it provides the best structure for handling difficult conversations.
8. To be able to give and receive constructive feedback and praise effectively and confidently.

Informative and Interactive: You can be guaranteed that this workshop is interactive and informative. The content is up to date and is delivered in a dynamic and fun environment. Sally is friendly, with a down-to-earth style that helps to engage the audience from the start, encourage participation and stimulate interaction.

Practical: There will be theory-sharing, discussions, self-assessments, group work, Q&A, and practical exercises. Participants will be encouraged to partake and share examples from their own experience.

Resources: Sally’s workbooks are very thorough and comprehensive. It’s proven that attendees learn more, and the learning lasts longer, when they write down notes, brainstorm, fill in blanks and jot down their own thoughts and notes. Sally’s workbook will allow all of that. Participants will receive the Successful Feedback book to further enhance the learning beyond the workshop.

• Understanding assertiveness and other styles – aggressive, passive aggressive and passive / submissive
• Handling stress in the workplace
• Taking the right attitude
• How to be assertive
• Assertiveness techniques

• Understanding confidence: self-confidence versus arrogance
• Ego: what is it and how does it impact confidence
• The power of positive thinking
• Understanding emotional intelligence in relation to your confidence
• Self-awareness & emotional awareness
• How your values and beliefs support confidence and assertiveness
• Setting goals to drive purpose and give you confidence
• Getting outside your comfort zone

• Benefits of the feedback for continuous improvement
• Feedback to correct and feedback to praise
• How to give feedback, even up the line!
• Using your confidence and assertiveness to receive feedback positively
• The EzyEECC™ Feedback formula
• Linking goal setting to performance objectives
• Monitoring and reviewing your own performance
• Handling different feedback reactions