Details
BridgingMinds’s NICF – ITIL® course in Singapore is a three-day classroom training course designed to assist professionals looking to play a larger role in developing, implementing and managing IT service quality. A higher quality in IT service is crucial in order to deliver better business value.
In order to achieve this end, our course is designed for the IT professional and consultant who are integral in developing ITIL® best practice guidelines, implementation as well as providing ITIL® certified support.
Practical examples and real-life case studies are used to improve and assist the student’s understanding of key ITIL® concepts throughout the course. At the end of the three-day classroom training, the student will be armed with a comprehensive understanding and complete knowledge of ITIL® processes and practices, as well as confident in his/her ability to not only pass, but do exceptionally well in the ITIL® certification examination.
Upon passing the examination, the ITIL® Foundation certificate is awarded to the candidate. Participants will also earn 21 Project Management Institute (PMI) Professional Development Units upon course completion.
Objectives:
The ITIL® course introduces the concept of the Service Lifecycle. As the course progresses, addition key concepts of each ITIL® function, process and lifecycle stage will be expanded upon. By the end of this course, the participants will be able to identify:
- The stages and processes within the Service Lifecycle
- Business value of implementing each process in an organization
- Objectives and basic concepts related to each process
- Activities and roles involved in each process
- Relationship of each process to other processes
- Terminology, techniques and practical approaches
Pre Course Reading Materials
There are no pre-course reading materials or pre-work needed for the ITIL® course.
Valued added materials provided
Official Quick Reference Guide
Printed Courseware
BridgingMinds Network Pte Ltd was founded in 2011, is formed with a collaboration with Transitions System Asia, to bring a focus on the learning experience. With a strong belief in enabling individuals and human resources as the next milestone in companies growth. We started out looking for the right partners and the right formula to create this story.
Fast track to the present, besides, having classroom training in areas such as Project Management, Governance, CISM, CISSP, ITIL and many others, we also provide online solution from Competence Management to Learning Certification and Development Marketplace.
Our goal is to bridge knowledge gaps of individuals and organizations through our consulting and development methodologies, to achieve individual’s career aspiration and organization’s objectives.
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