Mastering Emotional Intelligence at the Workplace

In this full-day workshop, participants will be equipped with skills, knowledge and attributes todevelop their Emotional Intelligence to increase their effectiveness at the “people side” of leadership. A leader with higher Emotional Intelligence can manage his or her own impulses better, communicate with others more effectively, manage change well, solve problems quickly, and use humour to build rapport in tense situations. These leaders also have empathy, remain optimistic even in the face of adversity, and are effective at educating and persuading their teams in their workplace.

Participants will learn techniques and strategies that are essential for transforming them into Emotionally Intelligent leaders.

When your leaders are more emotionally intelligent, your company will witness improvement in performance,profitability and organisation climate as a result of improvement in trust, teamwork, planning & decision making, motivation, energy & drive, and interpersonal relationships.

This is a highly engaging and intensive, experiential and dynamic workshop packed with learning activities, practical exercises, laughter, fun and experience sharing.

Goals and Outcomes

At the end of the workshop, participants will be able to:

• Define Emotional Intelligence (EQ)
• Discover the secret language of feelings at the workplace
• Understanding Emotional Intelligence (EQ) versus Cognitive Intelligence (IQ)
• Identify the benefits of emotional intelligence at the workplace to enhance productivity
• Explain why EQ matters in organizational leadership
• Understand the Six Seconds EQ Model
• Become more aware - clearly seeing what they feel and do
• Become more intentional - do what they mean to do
• Become more purposeful - do it for a reason
• Relate emotional intelligence to the workplace

Workshop Methodology

The Workshop is designed to include varieties of instructional methods such as:

• Mini-lectures – Dynamic & Highly Engaging Presentation
• Demonstrations of Techniques
• Experiential Learning
• Fun & Objective-Oriented Games
• Strategic Discussions
• Group & Partner Experience Sharing & Brainstorming
• Role plays
• Video viewing
• Skill-building Exercises

Workshop Outline

Time

Content

Intention

Delivery

09:00

Introduction, Welcome, Ice-breaker, ground rules, goals & outcomes

Welcome, build rapport, relaxes the participants, set rules & intentions, and provide lead to topic.

Cluster sitting arrangement,

ice-breaker game.

09:20

Power of Feeling

Emotions asset or liability?

Discovering the secret language of feelings and apply it at the workplace

Mini-lecture, self-awareness exercise & debrief.

09:50

Define Emotional Intelligence (EQ)

EQ is not…

EQ and IQ Fusion

EQ and Leadership

Distinctions between EQ and IQ and your power of choice.

EQ Behaviours.

Why EQ matters in organizational leadership

Mini-lecture, partner sharing, debrief.

10:15

- - - Morning Break- - -

10:25

The Six Seconds EQ Model

Introduction to Six Second EQ Model

Mini-lecture,

11:00

Emotional Literacy

Understanding the basic building blocks of emotional communication & meaning

Mini-lecture, class exercise & debrief

11:30

Patterns of Behaviour

Acknowledging frequently recurring behaviors happening at the workplace

Mini-lecture, class exercise, pattern recognition game & debrief

12:00

Evaluating Consequences

Evaluating the costs and benefits of your choices to adapt to the working environment

Mini-lecture, class exercise, role play, debrief

12:30

- - - Lunch Break- - -

01:30

Navigate Emotions

Learning to assess, harness and transform emotions as a strategic resource.

Mini-lecture, video viewing, class exercise, debrief

02:15

Intrinsic Motivation

Engaging energy from inside out. How and why do we motivate our employees to perform at their best?

Mini-lecture,

class exercises & debrief

03:00

Exercise Optimism

Switching to a proactive perspective of hope and possibility. Exercising optimism at the workplace

Mini-lecture,

class exercises, debrief

03:30

- - Afternoon Break - - -

03:40

Empathy is Key

Recognizing and appropriately responding to others’ emotions.

Mini-lecture, video viewing, exercises &

De-brief

04:30

Project Work

Participants will be given a case study to work on

Participants’ presentation in groups

05:30

Putting them all together

Recap lessons learned.

Important take-away and action planning. Create an emotional blueprint for your organization and a change in mindset

Class sharing, class exercises, debrief

05:45

Debriefing Session

Questions and Answers. Suggestions, Recommendations and Feedbacks

All participants

06:00

Good Bye!