Details
We negotiate regularly with customers and colleagues on many matters. In order to make the negotiations effective, we need to uncover their needs and wants put forward our value proposition.
By understanding the negotiation framework and applying practical negotiation techniques, one will be able to handle difficult negotiators and obtain optimal result from the negotiation.
Who Should Attend:
Managers and Executives who needs to negotiate for win-win outcome.
Outline
- Understand the negotiation framework
- Prepare for successful negotiation by develop your value proposition and
negotiation checklist
- Understand difference between positional and interest-based negotiation
- Use effective communication techniques to elicit customers’ needs
- Apply effective negotiation strategy and techniques
- Techniques of dealing with difficult negotiators
- Manage negotiation requests and objections
- Use body language to your advantage
- Build win-win outcome for long term relationship
Speaker/s
Koh TJ is a business practitioner with more than 20 years of industry experience working in MNC; Statutory Board; SME; Public Listed Company and Corporate Training.
During his career, he has spearheaded various portfolios including sales & marketing; business development; strategic planning and corporate training.
TJ holds certification in Master of Science (Industrial/Organizational Psychology & HR Management) by City University of New York; Certified Practitioner Of Neuro-Linguisitic Programming® (NLP); Certification as a Human Behavior Analyst (DISC Profiling); Silva Method; and Business Coaching.
He specializes in providing training in the area of sales; managerial and leadership skills; applied psychology; presentation skills; creative problem solving and service excellence. He has conducted numerous training in Singapore, Malaysia, Brunei and China.
Special Offer
Group Discounts:
6th person : 50% off from normal fee
11th person : FREE
Conditions:
Registration must be same course title, date and company.
Not applicable for half day course.
Who Are We?
ACES Learning Hub is a training and education corporation providing training courses and training-related consultancy work.
ACES’ vision is to be the company of choice in interpersonal skills training and education globally.
ACES’ mission is to equip clients with strong interpersonal skills to enable them to succeed in their workplace.
Our Clients, i.e. participants, are the lifeblood of this company. We help our clients succeed in the global marketplace by exceeding their expectations and delivering value in everything we do.
What Do We Do?
We partner with highly-experienced trainers and consultants to provide a one-stop service to address training issues and needs of our clients. We provide training services from conducting training needs analysis, development of customized training solutions and delivery of quality training programmes to evaluation of training effectiveness.
ACES focuses on 3 Core Competencies:
Management & Leadership
Communication
Customer Service
Who Are Our Clients?
Our clients are from diverse industries in the private and government sectors:
A*Star
Achieve Group ...
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