Conducting Performance Appraisal Sessions Successfully (WSQ)
Details
Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle.
Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate?
This course is designed to equip leaders and managers with a holistic perspective to managing staff performance, practical insights to manage staff performance confidently, as well as useful tools to help determine performance expectations and work targets, monitor staff progress in performance, provide conducive timely feedback, assess performance objectively and consistently, as well as facilitate effective coaching, check-in conversations, and appraisal discussions.
- adopt a regular and continuous approach to manage staff performance successfully
- set performance and behavioural expectations for staff based on their job duties and organisational requirement
- monitor staff performance accurately in order to provide conducive and timely feedback
- assess staff performance in a consistent manner so as to maintain their credibility as an objective and fair leader
- engage different employee types in appraisal discussion and discuss performance issues with the correct focus
- improve on the effectiveness of how learning & development plans has been carried out within their teams
- Aspiring Professionals, Managers and Executives (PMEs) who have yet to lead a team but are interested to be future-ready for the opportunity
- All team and project leaders, supervisors, executives and managers who need to appraise their staff
- Existing leaders and managers who have challenges in managing their staff performance or in engaging their staff for appraisal discussions
The training programme will be delivered through a combination of e-learning, interactive short lectures, class exercises and discussions, case-studies, and guided reflection to achieve the desired learning outcome.
Outline
- How to manage staff performance successfully
- What are the key activities in performance management
- What roles do appraisers and staff play in performance management
- What types of goals to set for staff
- How to determine work targets based on job duties
- How to write SMART goals
- How to guide your staff to achieve complex goals
- How to interpret behavioural requirements consistently
- How to keep track of employee performance and progress effectively and accurately
- How to provide feedback in a timely and conducive manner
- How to deploy coaching effectively to guide staff in their performance
- How to rate staff performance as objectively and consistently as possible
- What is the objective and scope of discussion for appraisal interview
- How to better structure the discussion agenda to get better receptivity from the staff
- What are the common pitfalls to avoid in an appraisal interview
- What are the different employee types in appraisal discussion
- How to manage the different employee types for a successful appraisal discussion
- How to diagnose the underlying causes in performance gaps of my staff
- How to establish an individual development plan for my staff
Speaker/s
Mr Jansen Chua has over 30 years of experience in leading teams and business units in the public and private sectors, and his areas of focus are in leadership, talent management and people management.
His vast experiences include designing and implementing the senior leadership coaching programme of Kydon Group, facilitating the basic coaching and facilitation programme for SAF Centre of Leadership Development, and designing, developing and delivering the Three-year Employee Development programme for JJ-Lapp Cable.
Certified in Emergenetics, TetraMap and DISC, he guides his participants in increasing self-awareness, building on strengths and improving interaction with others. As a Certified Talent Analyst, he provides client advisory services in talent management. Being a Certified Career Development and Transition coach, he facilitates career development workshops and coaching services.
Special Offer
Full Fee with GST: S$777
After 70% government grant with GST: S$273.60
* 8% GST is based on full course fee of $720.00.
Please refer to our website for more details on WSQ funding and course fee:
Schedules
| Thu, Fri | 09:00 AM — 06:00 PM |
| Thu, Fri | 09:00 AM — 06:00 PM |
| Wed, Thu | 09:00 AM — 06:00 PM |
| Thu, Fri | 09:00 AM — 06:00 PM |
| No. of Days: | 2 |
| Total Hours: | 14 |
EON Consulting & Training Pte Ltd was established in 1996 and specialises in providing human capital consulting and training services to organisations in Singapore.
It has helped organisations improve on strategic human capital alignment and day-to-day HR operations through three main areas of support, namely, consulting, training and information service.
Mission
We build human capital capability and capacity through organisational development solutions.
Vision
To be the preferred human capital development partner in the Asia Pacific region.
Core Values:
ADVENTURE
Enthusiastic to take up challenges and adapt to changes.
SERVICE TO OTHERS
A positive presence, always trying to help and be useful to others.
PROFESSIONAL
Proactive and strives to conduct business at the highest technical and ethical standards.
INSPIRATIONAL
A positive influence to others, a source of energy that motivates others to think out of the box.
RESILIENCE
Responsive and resourceful in adversity to bring results, deals with people and situations with respect even in challenging moments, a force of calmness, stability and reliability.
EXCELLENCE
A life-long learner, always seeking better ways to do things. ...
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