SGD 81.50
Details
Engage to Delight is a highly interactive and experiential programme designed to equip employees with relevant know-how of providing great customer service and creating advocates. During the programme, participants will
appreciate why it is imperative to Go-the-Extra-Mile for customers as well as learn the skills associated with each phase of customer engagement.
Engage to Delight has up to 90% funding support and can be claimed for absentee payroll.*
Who Should Attend?
Customer-facing staff, Non-Customer facing staff, Customer Service Managers, Service Quality Managers, Middle Managers and individuals who want to make sure delight happens.
Contact us for more details.
Customer Care Team
Beacon Consulting Pte Ltd
Outline
Engage to Delight has up to 90% funding support and can be claimed for absentee payroll.*
Key Benefits:
- Recognise the diverse range of customers and their needs and expectations.
- Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations.
- Create a positive customer experience by offering customised and personalised service.
- Escalate feedback on areas of improvement to enhance the customer experience.
- Benefit from the highly hands-on methodology to internalise and apply the skills to workplace immediately.
- Experience a highly engaging and inspiring seminar facilitated by an expert.
- Receive participant-friendly training materials with lots of examples and templates
Speaker/s
Contact us for more details.
Customer Care Team
Customer Care Team
Beacon Consulting Pte Ltd
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We partner our clients to develop customised solutions to address their most pressing issues and carve out the niche that help them maintain a competitive edge. Tapping on more than 2 decades of industry experience and functional expertise across various sectors, Beacon Consulting offers innovative solutions that yield new insights, drive results and make organisations more successful.
