Workshop on Coaching and Mentoring for Managers

The workshop will give participants an understanding on coaching and mentoring and identify when each is appropriate. It will also introduce the skills required for coaching and mentoring and participants will apply the skills through practice sessions. A further half-day session can be added to the workshop if it is necessary to brief mentors and mentees on the mentoring program and give them the opportunity to have their first meeting.

• Define what Mentoring and Coaching are and highlight the differences
• Describe the qualities of a good mentor/coach
• Highlight the importance of Mentoring and Coaching
• Explain how Mentoring and Coaching is related to the management/leadership process

• Highlight the challenges and different approaches that can be employed
• Highlight the various skills and techniques available

• Learn what building rapport means
• Describe the values involved in building rapport
• Explain how matching can achieve better congruence

• Explain what effective listening is
• Discuss some of the barriers to listening
• Practice the three steps to effective listening

• Understand what intuition means
• Using intuition to better understand others
• Be aware of some of the pitfalls of using intuition

• Understand what the GROW model is (Goal, Reality, Options, Will)
• Explain the benefits of using the GROW approach
• Understand how adults learn
• Practice the GROW approach through an exercise

• Understand the purpose of giving feedback
• Learn the right and wrong way to give feedback
• Use the three-step approach to giving feedback
• Practice the technique of giving feedback

Lawrence is a seasoned and result-driven Human Resource professional with nearly three decades of hands-on HR experience at a strategic and global level. He specialises in Talent Development, Compensation & Benefits and Strategic HRM.