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Customer Service Training Course

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Training by PD Training Singapore

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On-Site / Training

SGD 600.00

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Do you create positive, lasting impressions with your clients whenever you interact with them? Have you retained your old clients while attracting potential new ones? If your answer is "NO", then your company’s customer service process may require some improvement. In order to gain loyalty and magnetize potential clients to do business with you, an organization in Singapore must provide world-class service to them.

In order to create a positive customer satisfaction experience, the organization must provide an exceptional customer service and exceed your customers’ expectations with each interaction. In order to achieve this it is important to ask yourself some questions:

Do you or your staff have the right skill sets to deliver exceptional customer service?
Currently how do you improve your Customer Service Skills and approaches?
Do you strive to continuously improve your customer service?
Do you listen to your customers and their needs?
Do you currently listen effectively to uncover the customer’s true needs?
Are internal customers understood and prioritized?

This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line by consistently providing exceptional customer service to their clients.

Learning Outcomes:

In this course you will:

Explain what customer service means in relation to internal & external customers
Recognize how one's attitude affects service standards
Master ways to develop & maintain a positive, customer focused, attitude
Develop needs analysis techniques to better address customer needs
Apply outstanding customer service techniques to generate return business
Practice techniques for developing good will through in-person customer service
Formulate take away techniques for service excellence over the phone
Gain insight to connecting with customers online
Master techniques for dealing with difficult customers
Acquire tools for recovering difficult customers
Understand when to escalate

Details:

Time: 9:00 AM - 4:30 PM
Small classes, average 5 people, max 16
Certificate of Completion (always available in the App)
Comprehensive courseware as books (& available in the App)

Also available for In-House Training.
Visit us at https://pdtraining.com.sg/courses/customer-service-training

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With the amazing self-service tools that make it faster and easier to plan, coordinate and report on training than ever before, and dedicated, highly-trained Relationship Managers – you'll always have a professional and prompt answer, but never feel like you're being sold to.

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We practice what we preach.

Full time staff, part time staff and contractors are provided with opportunities to work to their strengths, and continuing their professional and personal development. ...

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Customer Relationship Management Professional Development