Customer Service Essentials (CuSE), Singapore
Details
The key aspect to the success of all businesses usually lies in the experience of customers. Whether it is an internal or external client, they are the main reason that you are still in business. Your duty is to serve your customers to the best of your ability ensuring that they have a defining experience.
Make an extra effort to leave a positive impression when engaging with prospect even when you are not getting the contract or job. Explore the reasons that are holding back your prospects, make a deliberate effort to understand their concerns and accept them with grace. The decision you make to treat your customers with class and exceed their expectation will be the key factor to building a loyal customer base to drive growth and overcome adversity on the long run.
COURSE OBJECTIVE
* Customer Service Excellence (CuSE) is a 1-Day workshop designed for Anyone dealing with either internal or external customer to educate them on the importance of customer service excellence.
COURSE DURATION
* 1 Day
CERTIFICATE
* Participants will be awarded a Certificate of Completion upon completing the course and fulfilling all course requirements
“The duty of helping one’s self in the highest sense involves helping of one’s neighbours” – Samuel Smiles
Based in Singapore, CASUGOL is an international certification body offering a wide-range of professional training and certification programs designed for all industries and verticals.
Participants attending our programs will develop the skills and knowledge in their chosen area of professional, personal or academic interest. Programs are constantly reviewed by educators who are industry experts in their chosen field to ensure that they remain current, relevant and consistently high quality.
CASUGOL strives to be a contemporary international neighbourhood where individuals gather to learn, be inspired, share ideas, knowledge, and resources to acquire all that necessary to pursue and advance in a career of their passion. Training and certification programs are also being offered in Malaysia, India, Philippines, Singapore, Vietnam, Australia, Nigeria, South Africa, and Uganda through global Certified Training Partner (CTP) network.
Empowering people to be their best by making education, knowledge, and resources accessible has always been our commitment. With programs that cover a diverse range of interests, participants can certainly learn update their knowledge, gain new skills, or unleash their creativity. ...
