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Effective People and Communication Skills: Results Without Authority Workshop

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Training by Customized Training Solutions (CTS) Pte. Ltd.

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On-Site / Training

SGD 900.00

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Details

Communication Skill is one of the FOUR SKILLS that have been identified as a set of vital tools for success within each organization as priorities for employee development, strategic planning, and talent management. Communication is not ONLY about expressing your views, rather is about making your views understand.

The communication workshops help participants develop a truly engaging, responsive communication style, leading to positive results for participants and their organizations.

This inimitable workshop will coach participants how to influence people by building their power base using the Personal Power Model (PPM) – understand exchange, reciprocity, and adapt communication style to build credibility. Persuade with a framework of discovery, preparation and dialogue. Master the key components of negotiation.

Outline

Training Program Objective

Establish or regain credibility to begin influencing people
Effectively use power base to persuade others
Understand the person trying to influence—and persuade through give-and- take
Develop and grow relationships within organization and beyond
Create a collaborative work environment for faster, better results
Let communication differences work for, not against, you
Successfully sell own ideas and implement change
Achieve trust and give-and- take relationships up, down and across the organization
Influence people while projecting self-confidence without being pushy
Adapt own style to the person or situation dealing with
Identify various negotiating techniques that promote win-win outcomes

Training Methodology

These workshops features fast pace Blended Learning – combines Expert-lead workshop training with Participants role playing to maximize training goals and objectives. Blended Learning provides a compelling and more comprehensive experience for the participants, producing a greater ROI for the employer and participants.

Training Program Agenda

Personal Power
Reciprocity and Relationships – The First Step in the Influence Process
Communication Style
Persuasion
Conflict and Using a Win-Win Mindset
Better Results Through Negotiation

Who should attend?

This training will benefit resource users, community groups, or policy/decision makers and middle & top executive regardless of industry.

Department Managers/Heads
Executives
Directors
General Managers
Human Resources Team
Project Managers
Sales & Marketing Team
Customer Service Team
Supervisors
Entrepreneurs

Speaker/s

Dr. Ben Hamilton

Agile Interim Executive Professional | Coach | Mentor

Dr. Ben Hamilton has over 35 years’ of international experience, visionary, dynamic, goal / profit oriented agile Senior-level Business Strategist | IT professional | Entrepreneur | Out of the box pragmatic thinker, polyglot, trained, certified corporate hands-on coach & trainer experienced as CEO, COO, VP Business Development, Agile Business | People transformation and Innovator for fortune 100 companies like ANZ, IBM, GE and Amadeus with over decades that includes years of experience across areas of International Business Performance | Excellence, Strategic Management, Innovation | Knowledge Management, CRM, ERP, Software Development Integration & Sociability (SDLC), Enterprise BPM, Business Development, BI, BPO, ISMS, ITSM, Service Delivery | Operations, PMO, Project |Program | Product Management, Vendor | Supplier Management, Incident | Change Management, People | Process Management, Training and Education.

He demonstrated excellence in Humanize Leadership, People and Project Management with solid strategic planning, clear-cut scoping, executing, validating, controlling, monitoring, delivering high value product / service that match customer’s quality requirements (PMP, Agile, Six Sigma, Lean Startup, NLP, ISO 9001, ISMS ISO/IEC 27001:2013 Certified) conform to time, budget constraints, based on existing barriers / resources, align with the overall vision, mission, objective of the initiative by utilizing agile mind-set approach to drive continuous creativity, maximizing efficiencies / productivity, delivery, improvement, revenue growth, reaching beyond customer satisfaction and exceed the needs of the marketplace in IT, Banking, Financial Services, Telecommunications, Airlines, hotel industries and associated markets. In addition, avoids scope-creep by balancing business | tech-side and customer needs with realistic professional commitment and common sense while leading projects to successful completion that exceeds expectation. Does all that better than others because of his 48 countries life / business experience complemented with a true network and collaboration experience where he had opportunities to “Learn & Earn” from top life and business experts real days lessons.

Laurels and Awards

2012 Excellence Awards for Outstanding Performance (Presented by President | CEO of Amadeus Corporate)
2011 Best Innovation & Quality Excellence for Management Style (Presented by President of Amadeus Asia)
2005 Leadership Award for Excellence Program Management & Demonstrating high values (Presented by President | CEO of GE Corporate)
2000 DWS Business Solution Consultant of the Year for Professionalism, Work quality, Reliability and Client Relations
1999 Best Overall Achievement for Software Quality & Software Engineering Project [IBM-GSA]
1998 Outstanding Achievement for Customer, Process & Information – IT Services [IBM & Telstra]

"Dr. Ben Hamilton is a highly accomplished and innovative speaker, corporate expert trainer, mentor, business & life coach with high integrity, key leadership, negotiation experience, specifically in dealing with difficult situations & people – wealth of knowledge specialising in negotiation strategies, communication, human & organisational development, leadership, and presentation. He is also results-oriented visionary leader with proven success in various domains and industries. His expertise, vision, skills provides significant value and delivers an efficiency improvement to a variety of business sectors including my company. I have found it a pleasure to know, collaborate and benefit from his wisdom through my interaction with him at personal and professional levels. I highly recommend him and look forward to his next Negotiation Sparring!" - Dean Justice, Creative Director, EverSite.co

"I highly recommend him for his knowledge of leadership, HR and ability to deliver values by combining conceptual and practice together, and ability to see end-to-end to ensure the value is delivered. This quality is very rare." - Wan T Lee, Free Lance, On-line Marketing

"Dr. Ben was extremely professional; personable and very successfully engaged our team including management team. He is a great facilitator, as on 2nd day of the workshop we all hardly noticed his input in the sense that we were able to simply find our own ways and express ourselves in the comfort of a safe haven with his gentle guidance and thought provoking direction. I would certainly with no hesitation recommend Dr. Ben’s work for these reasons as a great one-2-one or group coach, who has a logical, effective and engaging way of achieving results for a company or an individual." - Juthaporn Uppachit

"He is reliable, trustworthy and has the highest professional standards." - Bill Lawler

"Ben seems charged with an indefatigable supply of energy and motivation." - Vivek Manige

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Customized Training Solutions is Asia's leading events services focused on training, conferences and other methods possible on our goal to providing effective and practical learning solutions to enhance your business’ most valuable assets, your employees.

We believe that people are the greatest assets and we are committed to their professional growth. All our training are built to fit according to organization specifications and needs to ensure that these will provide impact and solutions according to their objective.

Customized Training Solutions has been built to provide services to companies, as we understand the importance of education and training for overall business success.

We achieve this as we work in partnership with both clients and trainers to be able to deliver and meet both expectations and goals.

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