Details
Crises and incidents may happen at any moment and will be without warning. To ensure that the business is able to function without disruptions, crisis and incident response management is fundamental to your business continuity plan (BCP).
This 2-day course will provide an overview of the crisis management process and will also highlight on crisis communications such as media handling tactics. A highly interactive and practical course that draws on simulation exercise, case studies and role-plays to expand on learning points.
OBJECTIVES
At the end of this course, you will be able to :
- Understand the principles, strategies and techniques for incident response and crisis management
- Explain the crisis management process
- Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to and managing incidents and crises
Outline
- Discuss and explore the concepts, principles of incident & crisis management and the processes involved
- Identify the tools & techniques that can be applied in anticipating and assessing incidents
- Identify the key activities and roles & responsibilities required for effective incident and crisis management
- Identify escalation and activation policy
- Develop an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle), procedures and required resources
- Administer a crisis management capability in the organization including writing the crisis management plan and the crisis communication procedure
Business Continuity Planning Asia Pte Ltd (BCP Asia) is the region’s leading provider of training and consultancy in Business Continuity Management (BCM), Crisis Management, Disaster Recovery and Enterprise Risk Management.
Since being founded in 2000, BCP Asia has led more than 5000 professionals and organizations in Asia to gain world class BCM trainings, internationally-recognized certifications and a state of well-preparedness and resilience to disasters or any business interruptions.
Moreover, BCP Asia is a pioneer in organizing events which are venues and platforms for increasing one’s BCM knowledge and awareness. Much celebrated are its brand of events popularly known as the Asia Business Continuity Conference, Asia Business Continuity Seminar and the BCI Asia Business Continuity Awards – which is the first ever event in the region that celebrates accomplishments in the local BCM scene. Also, in September 2012, BCP Asia became the FIRST training and consultancy firm in Asia to be certified in the new international BCM standard – the ISO22301 : 2012. Priorly, in 2009, BCP Asia was the FIRST company worldwide to attain dual certification for the British Standard BS25999 : 2007 and the Singapore Standard SS540:2008 in 2009. ...
