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Learning Outcomes

Participants will achieve the following outcomes:

  • Identify key behaviours and competencies
  • Use probing questions
  • Recognise and evaluate behaviours suitable for your organisation
  • Techniques for conducting interview
  • Manage interview time effectively
What You Will Gain
  • Introduction – Communication: key to your success
  • Key Elements of Critical Behavioural Interviewing
  • Success Factors of Outstanding Professionals
  • – Activity: Scenarios
  • Interview Purpose – Two parts
  • Interview Process
  • – Preparation
  • – Closing the Interview
  • – Activity: Scenarios
  • The Interview Model
  • Using Probing Questions relating to Specific Critical Behavioural
  • Note-taking during Interview
  • Sticky Interview Situations and What You Can Do About It
  • Common Interview Pitfalls to Avoid
  • Interview Situations and What You Can Do About Them
  • Criteria to Establish Certainty of our Understanding of Candidates
  • Workshop Wrap Up

Executives and managers who are involved in the interviewing process of candidates for job vacancy in the organization – those new to job interviewing.

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Who Are We?

ACES Learning Hub is a training and education corporation providing training courses and training-related consultancy work.


ACES’ vision is to be the company of choice in interpersonal skills training and education globally.


ACES’ mission is to equip clients with strong interpersonal skills to enable them to succeed in their workplace.

Our Clients, i.e. participants, are the lifeblood of this company. We help our clients succeed in the global marketplace by exceeding their expectations and delivering value in everything we do.

What Do We Do?

We partner with highly-experienced trainers and consultants to provide a one-stop service to address training issues and needs of our clients. We provide training services from conducting training needs analysis, development of customized training solutions and delivery of quality training programmes to evaluation of training effectiveness.


ACES focuses on 3 Core Competencies:

Management & Leadership
Customer Service 

Who Are Our Clients?

Our clients are from diverse industries in the private and government sectors:


     Achieve Group ...

ACES Learning Hub Pte Ltd
20 Kallang Ave, Pico Creative Centre, Level 5, Singapore 339411
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