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Importing Quality Mindset

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Training by Customized Training Solutions (CTS) Pte. Ltd.

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SGD 835.00

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Introduction

This seminar will take you on a journey through the French Culture and the special bond that connects French people to their food, the respect for the “terroir” (soil) and the know-how of craftsmanship.

We will look how this respect and passion that the French show for their History and culture has led them to take the lead in certain economic area such as gastronomy, fashion, cosmetic and luxury hospitality.

Targeted Audience

This seminar is opened to all professionals and leaders of any businesses where Service Excellence is a key differentiating factor, such as retail, education, healthcare, banking and hospitality. Students who are getting ready to enter the Hospitality industry should also be interested by this case study that covers an important part of what they will need to understand in their career.

Objectives

When service providers are passionate and feel a sense of pride in and about their work, they are likelier to provide great service. The French case study can assist Singaporean Companies, either private or public in their pragmatic quest for Service excellence.

By studying a culture that much like Japan has developed a strong sense of appreciation for artisanal products, one can easily see how such love and respect for vocations of any kind has led such countries to top the world list on product quality, service Excellency and sense of Hospitality.

Outline

Speaker/s

About the Trainer

Originally from Bordeaux in France, Hélène has spent the past 12 years working for such prestigious Hotels as The Balmoral Hotel in Edinburgh, Park Hyatt in Paris, Sofitel in Thailand and the Philippines, Pan Pacific in Bangkok, Swissôtel the Stamford in Singapore and many more.

As a Director of Food and Beverage, she has conceptualized and opened a dozen of highly successful restaurants, bars and night clubs, 5 of them with internationally renowned designers.

A specialist of Gastronomy, Wine, Table manners, Hosting etiquette and Protocols, Hélène now runs her own consulting company, offering professional consulting and “out of the box” educational services to all type of businesses where Service is a key differentiating factor, from Hospitality, to retail, restaurants, banks, education and many more.

Fascinated by history and traditions, she also conducts workshops around the French Lifestyle and Culture for top French companies in the region.

Special Offer

Early bird: Less SG$100 for registration on or before 25th February 2016

Group discount: 10% discount for 3 or more participants

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Customized Training Solutions is Asia's leading events services focused on training, conferences and other methods possible on our goal to providing effective and practical learning solutions to enhance your business’ most valuable assets, your employees.

We believe that people are the greatest assets and we are committed to their professional growth. All our training are built to fit according to organization specifications and needs to ensure that these will provide impact and solutions according to their objective.

Customized Training Solutions has been built to provide services to companies, as we understand the importance of education and training for overall business success.

We achieve this as we work in partnership with both clients and trainers to be able to deliver and meet both expectations and goals.

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