3-Hours Briefing on 21st Century Quality
Details
Contributor: International Academy for Quality
Publisher: ASQ Quality Press, 2003 (American Society for Quality)
Length: 261 pages
Outline
Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance Hardcover – June, 2003
Many companies that are achieving the most significant business results today, made a shift in focus from the management of quality in the twentieth century to the quality of management in the twenty-first century. The big difference is that these companies
focus on quality as a fundamental organization and market-wide strategy for their company’s competitiveness.
Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance focuses on the call for a more expansive use of quality practices throughout business in the twenty-first century than in their original application in manufacturing.
It also calls for a definitive emphasis on the use of quality principles throughout health care, education, technology, medicine and government.
The editors complied a collection of papers that focus on the emerging themes in quality including social values, privacy, security, and software quality.
Introduction : the quality perspective on business competitiveness
- A strategic view of organizational stakeholders by Tito Conti
- Customers, competitors, and consistent quality by Gregory H. Watson
- Persistent leadership : a key to sustainable quality by Gregory H. Watson
- The human dimension : critical to sustainable quality by Su Mi Park Dahlgaard and Jens J. Dahlgaard
- Quality management : leadership imperative by Gregory H. Watson
- From continuous improvement to continuous innovation by Robert E. Cole
- Social developments and their impact on quality performance by Edward Fuchs
- Challenges of e-commerce : privacy, security, and service by Chris F. Brendon, Michael A. Sargent, and Gregory H. Watson
- Case study : software quality in the development of Linux by Robert E. Cole and Gwendolyn K. Lee
- Policy deployment : consensus method of strategy realization by Gregory H. Watson.
- Six-sigma : an evolving stage in the maturity of quality by GregoryH. Watson
- Quality management : current issues and future trends by Tito Conti, Yoshio Kondo, and Gregory H. Watson
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