Dealing with Difficult People and Situations

Everyone at some time is put in a challenging situation and forced to confront difficult people. In today's offices, we are constantly faced with trying to work with others who may challenge our ability to get things done.

Usually, the difficult person is someone who is working from the negative side of their personality, rather than a conscious desire to be difficult. The person is often unaware of how their attitude or behaviour affects others. They also don't realise how harmful their actions are to their own career success.

In this experiential workshop, Christian Chua will help you to understand these challenging people and situations. He will show you the great value to be gained when we take time to understand another's viewpoint. You will be encouraged to change your attitude towards challenging people, and change your viewpoint about what they are doing and saying. As a result you will find a wealth of knowledge to achieve positive outcomes. This will ultimately lead to building better bonds, improving morale and increasing productivity.

Christian will inspire you to adapt your attitude and behaviour so that you bring out the best in everyone, and ultimately improve teamwork and workplace harmony.

• Adapt your approach to different people through understanding human profiling.
• Understand why conflicts happen and how to avoid them.
• Learn how to respond tactfully when faced with tension or disagreement.
• Use appropriate language that will calm difficult situations and people.
• Know the difference between dangerous words and dependable words.
• Use effective influencing skills to positively affect the outcome of every situation.
• Develop your people skills to create concord instead of conflict.
• Improve your communication skills and increase co-operation and collaboration.
• Practise assertive behaviour that will help control and defuse difficult situations
• Build relationships that will improve workplace harmony, morale and motivation.