Success Skills for Secretaries and Support Staff
Details
Essential Skills To Increase Your Effectiveness, Efficiency And Enjoyment At Work
It takes years of experience to achieve respect as an indispensable secretary, administrative assistant or support staff member. You need many essential skills if you are to achieve success in business today.
In this practical workshop, you will learn how to handle the demands of your job with assertiveness, confidence and professionalism. You will learn how to communicate well, how to handle difficult people, how to make decisions, how to delegate, how to prioritise, how to manage time and resources, how to handle crises, and how to beat stress.
This comprehensive one-day workshop shows you how to make your working life more productive, more rewarding, more successful and much more enjoyable. Equipped with these skills, you will see how you can open the door to new responsibility, new respect and new status.
Book early for this interesting, interactive workshop!
Who Should Attend?Secretaries, personal assistants, executives, administrative/clerical officers, and any other support staff wishing to develop their skills.
Outline
- Appreciate the history of the office and the vital role of administrative and support staff.
- Identify your strengths and learn the key strengths you need in today's offices.
- Be aware of the principles of good time management.
- Understand stress factors and learn how to deal with stress.
- Work more effectively through successful communication skills.
- Develop good rapport with clients and colleagues.
- Use the telephone effectively to enhance the image of your company.
- Learn the 5 key skills and attitudes needed for the future.
- Learn how to help yourself in this constantly changing world.
- Interact with others and network for success.
Speaker/s
Shirley is proud to have been 2011-12 President of Asia Professional Speakers Singapore, a member of the Global Speakers Federation.
At STTS Training, we specialise in providing business training in communication skills, presentation skills, leadership skills, personal effectiveness and other skills that can enhance your personal and career success. Training can be provided in Singapore, Malaysia, other areas in Southeast Asia, and beyond. We run popular public workshops every month, and all programmes can be customised for in-house training.
Founder Shirley Taylor is a popular business trainer and author of several international bestselling books, including Model Business Letters, Emails and Other Business Documents seventh edition. Shirley works closely with professional, experienced, business trainers to make sure every workshop is practical and engaging, full of valuable tools, helpful guidelines and powerful action steps for business success.
